Terms and Conditions
These Terms and Conditions govern your use of our (the "Site"). Please read them carefully as they affect your rights and liabilities under the law. If you do not agree to these Terms and Conditions, please do not register for or use the Site. If you have any questions on the Terms and Conditions, please contact us.
All sales are subject to our final confirmation. Once an invoice is raised and issued, the sale is considered final. No cancellations will be accepted. Prices are subject to change without notice. All wines are offered subject to remaining unsold. Unless stated otherwise, all wines are offered lying in Hong Kong. By placing an order, the Customer confirms that he/she is 18 years old or over. It is illegal to sell alcohol to people under the age of 18.
Payment is due upon receipt of invoice. Full payment according to the invoice must be made to all Orders. If you cancel any unsettled orders twice, we reserve the right to disregard your future orders placed on the website. Customer may settle their payment by Bank Transfer, Cash or credit card (with a limit of HK$50,000 per customer per month) as indicated during the checkout proccess. Payment by credit card is also subject to a 3% surcharge for certain products. Rarely, we may reject a card at our discretion after a review of associated fraud risk factors and transaction history - an order paid with such a card may also be cancelled and refunded. After you have made payment, please send us a copy of your deposit slip. Orders cannot be reserved or guaranteed prior to full payment settled.
At the point at which your payment is received by us, a legally binding contract will exist between you and the Company, but we reserve the right to refuse or amend any order up to the point of dispatch (for wines for delivery). We will always contact you if we have to amend your order. In registering on the site or placing any order for alcohol you confirm that you are over 18. No contract shall exist between us and anyone under 18 who attempts to order or to take delivery of alcohol. If our drivers are in any doubt about this they are instructed not to leave the goods and the sale will be cancelled.
We do our utmost to ensure that all wines offered on the website are available, but availability is limited, particularly in the case of the rare wines, and all products are offered subject to availability. Although we make every effort to ensure that wine stocks indicated on this website are correct and up-to-date, in some instances it is possible for a customer to pay for a wine on this site before we are able to be make updates to reflect the selling of the wine to another customer via other sales channels. In these situations we will make a full refund.
Prices are given per bottle (750ml) or as otherwise listed. Our general lists display the standard bottle price.
Whilst we make every effort to ensure availability of wines offered and correct pricing, mistakes can occur. If a product is accidentally offered at an incorrect price, we reserve the right to refuse to supply at the incorrect price and will contact you to see if you wish to proceed with the sale at the correct price.
If we make a time-limited offer, any date given will be a guide only and we will not be obliged to fulfill orders up to that date. We reserve the right to change any price or offer without prior notice.
Any indication as to an order’s shipment, arrival or local delivery is an estimate only. Such estimates are given in good faith and we will use our reasonable endeavors to meet them. We do not accept liability for any failure to deliver within that time.
If you require your order urgently or on a specific day we will do our best to accommodate your request, but please understand that this may not be possible without recourse to a third-party courier, in which case additional charges may apply.
Re-delivery will be charged if there is no one to receive and sign for the goods at the scheduled delivery date and timexec
All orders placed and paid before 4pm (weekdays only) can be delivered the next day (Tue to Sat). We do not deliver over the weekend or public holidays. For Hong Kong local delivery please note that we cannot and do not guarantee specific delivery time slot. Your order with us will be delivered during normal business hours. Apart from Tung Chung, we do not delivery to any other outlying islands in Hong Kong. Additional charge on long/distance carry or stairs involved. For delivery to JAS Logistics (52-62 Tsing Yi Road) or any other destinations that charge an entrance fee, we will require an administration charge of HK$500.
For appointments to pick up wines at our office, we may ask for a portion of the recipient's HK identity card (or other identification/travel document for foreign visitors) beforehand so we may verify their identity during the appointment. This is to ensure that goods are only released to the correct party.
When typhoon signal No 8 or the black rainstorm signal is hoisted by the Hong Kong Observatory, scheduled deliveries will be postponed to the next available work day.
It is the receiver's responsibility to inspect the condition of any goods received including glassware and accessories, at the time of delivery. Any claims for short delivery or breakage or any other defect or deficiency must be notified to us or any third-party courier immediately. You will be deemed to have accepted the goods as satisfying as they delivered and in fulfillment of your order. You will not be entitled to reject them in any reason and we may refuse your claim thereafter.
All sales are final and are not subject to returns or exchange.
Wine ratings listed on our website are for reference only. We will not be liable for any direct or indirect damages with respect to the accuracy of the information. We do not guarantee the ratings are up to date.
We do our utmost to make sure that wines are delivered to you in the best possible condition.
We undertake the proper safekeeping and storage of wines in our possession and will act in good faith when purchasing and transporting the wine, but we will not be responsible for the state and condition of wines or whether the wine corresponds to the qualities which might be expected from its description.
The wine industry estimates that between 3 and 7 percent of all wines sealed with natural corks are ruined because of a natural fungus in corkwood that produces the chemical compound trichloroanisole, or TCA within the cork. TCA has a distinctive odor resembling moldy newspaper or damp basement. In almost all cases of “corked” wine, the aroma of the wine is reduced significantly, and a heavily tainted wine is completely undrinkable. Since some of our wine is rare and limited, we cannot replace wines that have been ruined because of cork taint. We do not accept returns of corked wine nor do we refund for corked wine.
There is always an element of risk in the purchase of the older fine wines as their condition is inevitably variable. The prices at which we offer these to you reflect this. Please consider this risk carefully before making your purchase.
Warranty and Nature of wines
We do not warrant taste or drinkability of wines purchased as drinkability and taste are subjective judgments. We make every possible effort to indicate accurately the conditions of older wines, those remarks are for reference only and the wines' actual condition may change during the stay in our cellar. We shall not be liable for any such discrepancies. Buyers must make appropriate allowances for natural variations in ullages, conditions of cases, labels, corks and wine. The condition remark is an opinion only and shall not be relied upon by any Buyer. Label images appearing on the website or elsewhere are for illustrative purposes only and may not be relied upon to reveal imperfections in any products. We shall not be liable for errors or omissions in the website or other supplemental material. Prospective buyers are strongly recommended to check product photos with us before placing an order. In case of dispute, the Company reserves the right to final decision. Upon request we will supply photographs of the wines for your perusal to judge the condition of the wine. It will be your decision whether or not to proceed with the purchase based on this information. Where you have purchased wines from us then you accept that these wines may be subject to defects, imperfections, shortages, damage and normal wear and tear. You accept that wines will be in the condition to be expected having regard to their age, provenance and nature or where we have notified you of any such condition or defect. We do not accept liability for minor or inconsequential defects or imperfections.
We shall not be liable for any failure to meet our obligations occasioned by circumstances beyond our reasonable control.
We may revise these terms and conditions at any time without prior notice. In case of disputes, the decision of our company shall be final and conclusive.